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How do I log in / set up an account?

To purchase a course and start your online learning you need an IET website account. You will be directed to the IET Login page where you will be asked for your IET Account Username and Password. Once logged in, you will automatically be directed back to the IET Academy.

Create an IET website account

Forgotten login details?

IET Account FAQ

Please email webmaster@theiet.org if you have any problems logging in or creating an IET website account.

Having difficulty logging into your IET Account?

Try clearing your internet browser’s cache and cookies (Ctrl/F5, or in the settings section of your browser) and re-try.

Is there a discount for IET Members?

Yes, if you are a current IET Member your discounted price will appear once you are logged in.

What is an IET Academy course?

Our online courses cover a range of technical subjects and professional skills. They range up to 30 hours long and can be purchased in full or in single-hour units depending on your learning needs.

You can access your course content for 12 months, after which time you will be required to renew your course if you wish to retain access to the content. Course material is reviewed regularly and updated as and when required to ensure it reflects the most up-to-date content.

How do I find the right course?

Find all our courses from the home page search bar or by category from the ‘Courses’ drop-down menu.

To help you decide if the course is right for you, each course page displays the course highlights, learning outcomes, unit titles and any knowledge prerequisites, as well as the course length (in hours).

How do I buy a course or unit?

Once you’ve found the course/unit(s) you wish to study, add them to your shopping basket.

It is also possible to pre-order courses ahead of their launch date. 

In order to progress your order you need to have an IET Website account and be logged in. Anyone can register for an account.

Create an IET Website account

For all corporate purchases please email academy@theiet.org with your enquiry and contact details or complete our enquiry form.

How do I demonstrate my CPD hours?

For IET Members, learning through the IET Academy contributes to your Continuous Professional Development (CPD) under the IET’s monitoring scheme. On completion of a course/unit, you can print off your own IET Academy Certificate as evidence of your achievement.

If you use the IET’s Career Manager to record your CPD hours, you can log your completed course/unit hours and content straight into Career Manager through a direct link on the Academy platform.

Accessing e-learning

How do I access The IET Academy from my computer?

You can access The IET Academy directly from: https://ietacademy.eu.crossknowledge.com/

For individual learners, log in using your MyIET username and password.

Corporate users should log in using their username and password as provided.

How do I access content from my mobile phone or tablet?

Customers who have made a purchase will be able to access content on the My Learning mobile app which can be found in the Apple IoS store or Google Play store.

To do this, login to your e-learning, click the circle with your initials in the top right of the webpage and click Apps.

You can then follow the instructions to download your app.

After downloading the app, you can find your unique passcode on your profile page on your mobile device. This code will allow you to access content from one device at a time.

If you want to switch devices, you will need to return to your profile page and insert the updated code.

See below for comprehensive instruction guides:

Install My Learning App for iOS

Install My Learning App for Android

How do I access content offline?

You can download mobile-accessible content to your phone or tablet by following the instructions above and downloading content to your device.

What if I’ve forgot my username or password?

Follow the instructions on the IET login page: https://www.theiet.org/my/

Completing e-learning

How do I find the content I have bought?

All of your content will be listed on your homepage at https://ietacademy.eu.crossknowledge.com/. You can also use the search box on the homepage too. 

What is the difference between Learning Resources, Units and Courses?

Learning resources are individual learning items (a video, an e-learning course, etc.).

Units represent a collection of relevant resources.

A Course is an integrated collection of Units.

What types of learning resources are available within The IET Academy?

There are many types of content available on our platform to suit any learning style. The types of content available include:

  • Interactive e-learning modules
  • Videos that summarize or illustrate a concept
  • Reading documents that go further in-depth on a topic
  • Formative assessments that re-enforce your learning
  • Summative assessments that check your understanding
How do I find my IET Academy learning history?

Your learning history is recorded under the My activity tab on the learning platform. Under My recent online learning resources, you will find all of your in progress and completed online learning resources. The resources will be ordered by what you have most recently accessed.

How can I access a specific resource time and time again?

You can save content to your favourites by clicking on the box add to favourites located on the lower left hand corner below your learning resource.

The resource can then be found under My favourites in the My activity tab

How do I ask for support?

Click Contact Support on at the top right of your homepage.

What are the minimum configuration settings?

 

Sound card

Activated (headphones are required for most content)

RAM

2 GB (4GB preferred, depending on the OS)

Screen resolution

1024*768

Windows operating system

Windows Vista, 7, 8, 10 (Desktop mode only, Tablet mode is not supported for now)

Apple operating system

Mac OSX (10.4)

Internet Explorer

8, 9, 10, 11, latest version

Microsoft Edge

latest version

Firefox

latest version

Chrome

latest version

Safari

latest version

Opera

latest version

Tested email readers

Outlook 2010, Outlook 2013, Lotus Notes 8.5, Gmail, Outlook 365

HTTPS

Only "Medium and High" ciphers are allowed (HIGH:MEDIUM:!ADH). TLSv1.x protocols are supported.

Popup blocker for your URL

Disabled

 

My screen is taking too long to load

If you should experience an excessive loading time, please try refreshing the current page. Alternatively, this maybe a bandwidth issue. Please try another Wi-Fi connection or try loading the content at another time of day.

If this should not solve the issue, please contact Support by clicking Contact Support at the top right of your homepage.

I can't seem to view the e-learning modules or videos.

If the learning resources do not appear, please check that you have your pop-up blocker disabled.

If the problem persists, please contact Support by clicking Contact Support at the top right of your homepage.

I don't hear any sound from the e-learning modules or videos.

If the learning resources are displayed, but no sound is heard, please check first whether your audio device is correctly connected and, if applicable, that the required driver software is present on the appliance.

If the aforementioned elements are present and the sound is still not heard, check whether your browser is Flash-enabled.

Which formats are allowed on the learning environment?

The learning environment supports following formats: Media: .FLV, .mp3, .mp4, documents and all office extensions.

How do I find my certificates?

On completion of each unit/course, you will automatically be awarded an IET Academy course or unit certificate, which demonstrates your successful completion of the course or unit. 

The certificates you have obtained can be downloaded at any time from the login page by clicking My Activity then My Certificates.

You can print all of your certificates by opening each certificate and choosing Print.

My e-learning modules aren't opening/displaying correctly.

Ensure that your browser is set to full screen and that you have pop-up blockers disabled.

For more help, click Contact Support at the top right of your homepage.